Cancelation Policy
You must cancel class at least 12 hours priors to class start time in order to avoid any penalties. Classes canceled after the 12 hour mark are subject to late cancel/no-show penalties. Classes must be canceled through either the mobile app or by the online account. Cancellations via email will NOT be accepted.
Late Cancels & No-Shows
Late cancellations are any classes that are canceled less than 12 hours before the start of class time. No-shows are any classes you signed up for but failed to cancel or did not show up on time resulting in not showing up.
Single Class Credit and Class Credit Packages
Late Cancel: Loss of Credit + No Fee
No-Show: Loss of Credit + No Fee
Limited Memberships
Late Cancel: Loss of Credit + $15 Fee
No-Show: Loss of Credit + $25 Fee
Unlimited Memberships
Late Cancel: Loss of Credit + $15 Fee
No-Show: Loss of Credit + $25 Fee
Late Arrivals
If it is your first time, please arrive 10 minutes prior to the class start time. Arriving at the start of class time or arriving late will NOT be allowed if it is your first time at the studio and will count as a no-show and be charged accordingly. If it is your first time and using the “LAB INTRO PACK: 2 Class Credit + Free Sock” or a single class credit and was denied entry due to arriving late, you can get your class credit back for a fee of $15 if you email the studio within 24 hours from the start of your original class time. If you are a returning client that is running late, you have 5 minutes from the start of class time to claim your spot. If you arrive after the 5 minute mark, it will count as a no-show and be charged accordingly. If you arrived late and were denied entry but would like to sign up for another class the same day, you can utilize the “class change” feature by signing up for a class the same day for a $15 fee. Email the studio or go to the studio during the class transition period to do so. Please arrive on time to be respectful to other clients and the instructor.
Waitlist Policy
The waitlist will put you in line for the class of your choosing. If someone cancels their spot, you will be automatically added to the class UP TO 12 hours prior to the class time. After the 12 hour prior to class time, if a spot opens up, you will have to manually add yourself into the class.
If you are still on the waitlist after the 12 hour mark, you will not be automatically to the class. You are able to still manually add yourself into the class if there is an available spot using the website or mobile app.
If you can no longer make it to the class, make sure to remove yourself from the waitlist prior to getting added to the class. You are responsible for removing yourself/attending class. If you are automatically added to the class and you do not cancel yourself prior to 12 hours before the class, you will be penalized as a late cancel/no show. If you are waitlisted on multiple classes on the same day, you are responsible for canceling/managing the reservations to avoid any fees. If you are on the waitlist and no spots open up, you have the option to come into the studio and wait for a no-show. If you come to the studio, the clients that are signed up for the class have 5 minutes to claim their machine. If the client arrives before the 5 minute mark, you will have to surrender your machine. If the client arrives after 5 minutes from the start of class time, you will be given the spot then added to the class roster and charged accordingly for the class.
Phone Policy
For the safety of you and those around, no phones will be allowed during class time on the megaformer. No exceptions. If you have to answer a phone call/text message, please step outside in order to be respectful of the instructor and clients.
Class Attendance
You must stay in class for at least 30 minutes into the start of class time to avoid any no-show charges. If you leave class earlier than 30 minutes into class time, then you will be charged with a no-show. For example, if class starts at 7:30 am, then you must stay until 8:00 am in order to not avoid penalties.
Grip Socks
Grip socks are mandatory. No exceptions. Failure to wear grip socks will result in a no-show charge. If you bring your own grip socks, they must be approved by the instructor. We also sell grip socks at the studio available for purchase.
Bring a Friend Policy
If it is your plus one’s first time at the studio, then they MUST follow the “new client” guideline and must arrive 10 minutes early from the class time. Late cancel and no-show policies still apply to your plus one. All late cancel and no-show charges will be made on the host/member account.
Instructors
Instructors are not guaranteed. The instructor you originally signed up for class with is subject to change with no notice. If the instructor changes for your class, no worries! You are still reserved for the class and still good to go!
Membership Cancellations
To terminate your membership, kindly notify the studio via email at least 14 days prior to your membership renewal date. Membership fees will be automatically charged to the designated credit card on a monthly basis. All auto-pay memberships are subject to the terms outlined in the membership contract and must be honored for the full duration. Premature cancellation will incur payment of the remaining balance of the membership contract. For more information, please refer to the membership contract.
Credit Card/Payment
An active payment method must be kept on file for your account continuously. To update billing details, please utilize your online account or the mobile app. Failure to submit payments on time will lead to a temporary suspension of your account until payment is rendered.
Additionally, please note that prices for class credits, class credit packages, and memberships are subject to change without prior notification.
Refunds/Exchanges
We do not offer refunds on any classes, class packages, memberships, food/beverages, and any other merchandise. All class packages, memberships, auto-renew memberships are non-fundable and non-transferable. All class credits and memberships must be used by the original client. Failure to do so may result in revoking membership privileges.
Creating Multiple Profiles/Sharing Profiles
Creating multiple accounts or sharing an account, membership, class credits, and/or class credit packages is strictly prohibited. This may result in termination of your membership and privileges.
Lost Items
Lab Lagree is not responsible for any lost or stolen items in the studio. If you left your belongings behind at the studio, please email us or use the “contact us” page.
Refusal of Service
Lab Lagree maintains a strict policy against abusive or discriminatory conduct directed towards Lab Lagree team members and clients. We reserve the right to decline service to anyone.